Connect Instagram Direct Messages

Enable Instagram DM Access for Enrollio

To send and receive Instagram Direct Messages in Enrollio, you need to enable messaging access in your Instagram account settings. This allows Enrollio to communicate with prospective families who reach out via Instagram.

Note: Instagram messaging connections are only available for Instagram Business accounts linked to a Facebook Page. Make sure your Instagram account is set up as a Business or Creator account before proceeding.

Enable Instagram DM Access

Follow these steps in the Instagram mobile app:

1. Open Instagram and go to your business or creator profile
2. Tap the menu icon (three horizontal lines)
3. Select Settings
4. Select Privacy
5. Select Messages
6. Under Connected Tools, toggle on "Allow Access to Messages"

What This Does

When you enable this setting, anyone with approved access to your Facebook Business Suite or connected apps (like Enrollio) can view and respond to Instagram Direct Messages on your behalf.

If you toggle this off, you'll only be able to view Instagram DMs directly in the Instagram app — they won't appear in Enrollio.

Pro Tip: You can change this setting anytime. If you temporarily disable access, your message history in Enrollio will remain — you just won't receive new messages until you re-enable it.

Next Steps

Once you've enabled Instagram messaging access, return to Enrollio and complete your Instagram connection in Settings Integrations Instagram.

You'll then be able to:

• Receive Instagram DMs from prospective families in your Enrollio inbox
• Respond to Instagram messages directly from Enrollio
• Set up automations to respond to common Instagram inquiries
• Track all parent conversations in one place

Need help? Check out our guide on Connecting Your Instagram Account to Enrollio.