How to Mark Conversations as Read

Stay on top of parent and family communications by marking conversations as read once you've responded or reviewed them. This helps you quickly identify which messages still need your attention.

Mark a Single Conversation as Read

1. Open the Conversations tab in your Enrollio dashboard
2. Click on the conversation you want to mark as read
3. Click the three dots menu (⋮) in the top right corner of the conversation
4. Select Mark as Read

The conversation will move from your unread list and the blue unread indicator will disappear.

Mark Multiple Conversations as Read

1. Go to your Conversations inbox
2. Check the boxes next to the conversations you want to mark as read
3. Click Mark as Read from the bulk actions menu at the top

Pro Tip: Use the read/unread filter to quickly view only conversations that need your attention. This is especially helpful during busy enrollment seasons when parent inquiries spike.

Why Conversations Must Be Manually Marked

Unlike email, Enrollio conversations don't automatically mark as read when you view them. This ensures you don't accidentally lose track of important parent messages or tour requests just because you opened the conversation.

You stay in control of what's considered "handled" versus what still needs follow-up.

Related Features

• Use Conversation Filters to organize messages by unread status, assigned staff member, or family type
• Set up Automations to automatically respond to common parent questions
• Enable Enrollio AI to help draft responses to parent inquiries