Account Settings Overview

Your Account Settings is where you configure essential information about your childcare center — everything from your business name and address to how you want to communicate with families.

Taking a few minutes to set this up correctly ensures your communications, enrollment pages, and automations all reflect your center accurately.

Where to Find Account Settings

Click Settings in the left navigation menu. The Account Profile is the first section you'll see.

General Information

This section controls how your center's information appears across Enrollio — in messages to parents, enrollment pages, and more.

Account ID

Your unique account identifier. If you contact Enrollio support, we may ask for this to help troubleshoot your specific account.

Business Logo

Upload your center's logo. This appears on invoices, emails, and throughout your parent-facing materials. You can also use it as a custom field in messages.

Custom field example: {{location.logo_url}}

Center Name

The name parents see when they receive messages, emails, and enrollment materials from you. This is used when you add the "Account → Name" custom field.

Custom field example: {{location.name}}

Legal Business Name

Enter your center's legal name exactly as it appears on your business license and registration paperwork. This is used for compliance and official documentation.

Business Email

The email address you want parents to see and use. This appears when you use the "Account → Email" custom field in messages and automations.

Custom field example: {{location.email}}

Business Phone

Your main contact number for parents. This is used in the "Account → Phone" custom field across messages and enrollment pages.

Custom field example: {{location.phone}}

Pro tip: If you want this to match the number you use for calls and text messages, first set up your Enrollio phone number, then copy that number into this field.

Branded Domain

Connect your own domain (like enroll.yourcentername.com) to use for enrollment pages, tour booking forms, and parent communications. This makes everything look more professional and builds trust with families.

For setup instructions, see our Custom Domain Setup guide.

Business Website

Your center's main website URL. Used when you add the "Account → Website" custom field to messages or enrollment materials.

Custom field example: {{location.website}}

Business Type

Select the category that best describes your center (e.g., Daycare, Preschool, After-School Program). This helps Enrollio tailor features and suggestions to your specific needs.

Update Information Button

Always click Update Information after making changes to save your settings.

Business Address

Your center's physical address is important for parent communications and can be used in custom fields throughout the platform.

Enter your complete address, including street, city, state, and zip code. This should match your business registration documents.

Time Zone

This controls when your scheduled messages, tour reminders, and automations are sent. Make sure this matches your center's actual time zone so parents receive communications at the right time.

Note: Some features let you override this default time zone, but always double-check your automation settings to ensure everything runs when you expect.

Platform Language

Choose the language you want to see when you're using Enrollio. This controls what you see in your dashboard — not what parents see.

If you select Spanish, all menus, buttons, and navigation will display in Spanish.

Communication Language for Custom Fields

This controls how dates, times, and other dynamic information appear when you use custom fields in messages to parents.

For example, if you send a tour reminder with the date and time, this setting determines whether parents see "March 15, 2024" or "15 de marzo de 2024."

Authorized Representative

Enter the name and contact information for the person authorized to make decisions about your Enrollio account. This is typically the center director or owner.

Call & Voicemail Settings

Configure your default settings for how phone calls from parents are handled, including voicemail greetings and call forwarding options.

These settings apply across your entire account unless you customize them for specific phone numbers.

Contact Duplication Preferences

Control what happens when a family member tries to register or request a tour using an email or phone number already in your system.

You can choose to:

• Prevent duplicate contacts entirely
• Allow duplicates
• Merge information automatically

Recommendation: For most childcare centers, preventing duplicates keeps your family database clean and makes communication easier.

Missed Call Text Back

When you miss a call from a parent, Enrollio can automatically send them a text message letting them know you'll get back to them soon.

Toggle this on to enable the feature, then customize your auto-reply message. Keep it friendly and let parents know when they can expect to hear from you.

Example message: "Hi! We just missed your call at [Your Center Name]. We'll call you back within the hour. For urgent matters, text us here!"