Authenticator App Support for Two-Factor Authentication (2FA)

Brad Bingham

Updated April 02, 2026 18:09

What is Authenticator App Support for Two-Factor Authentication (2FA)?

Authenticator App Support for Two-Factor Authentication (2FA) is a security enhancement that adds time-based one-time password (TOTP) functionality to your Enrollio account. This lets you link your account with authenticator apps like Google Authenticator, Microsoft Authenticator, and Authy for an extra layer of protection.

By using app-based verification, you get stronger security than traditional text message or email verification methods — especially important when managing sensitive family and enrollment data.

Note: We support any TOTP-based authenticator app, including Google Authenticator, Microsoft Authenticator, Authy, and others.

Key Benefits of Authenticator App Support

This feature offers significant advantages that improve both security and usability:

Enhanced Security: Protects against phishing and SIM-swap attacks by using time-based verification codes instead of text messages
User Flexibility: Choose your preferred authenticator app based on your workflow and security needs
Compliance Ready: Meets current security best practices for handling family and enrollment information
Easy Setup: Quick QR code scanning or manual entry gets you protected in minutes
Backup Codes: Generate backup codes to ensure you always have access to your account

How To Set Up the Authenticator App for Two-Factor Authentication

Two-factor authentication adds an extra layer of security to your Enrollio account. By setting up an authenticator app, you'll have the option to use it alongside your phone number and email for verifying your identity during login.

Step 1: Navigate to the Two-Factor Authentication Setup

Go to Settings → My Profile
Click the Setup button in the Two-Factor Authentication section
Use your preferred authenticator app to scan the displayed QR code, or manually enter the setup code provided

Step 2: Enter the Code from Your Authenticator App

After scanning or manually entering the code into your authenticator app, you'll receive a one-time password (OTP)
Click Next in Enrollio
Enter the OTP to complete the setup

Step 3: Save Your Backup Codes

Save your backup codes in a secure location. You'll need these if you lose access to your authenticator app.

Important: If your backup codes are lost or compromised, you can regenerate them from My Profile at any time.

Pro Tip: Screenshot your backup codes and store them in a password manager or secure note app. Never share these codes with anyone.

Using Your Authenticator App to Log In

On your next login, select the authenticator app option for 2FA and enter the current code generated by your app.

Important Things to Know

Only you (the primary logged-in user) can set up an authenticator app for your account. Admins cannot set this up for other users using "login as"
10 backup codes are generated at a time, and each code can only be used once
On your authenticator app, you'll see "Enrollio" as the account name

Frequently Asked Questions

Can I use any authenticator app for this feature?

Yes, you can use any TOTP-based authenticator app such as Google Authenticator, Microsoft Authenticator, or Authy.

What should I do if I lose my authenticator device or backup codes?

You can regenerate backup codes from My Profile. However, it's crucial to store them securely to prevent unauthorized access. If you've lost both your device and backup codes, contact Enrollio support for account recovery.

Are there any restrictions on who can set up the authenticator app?

Only the primary user can set up the authenticator app for their account. Admins cannot configure it using "login as."

How many backup codes are generated, and how are they used?

Ten backup codes are generated at a time, and each code can only be used once for account recovery. After you use all 10, you can generate a new set.

What improvements in security does this provide over text message or email verification?

Authenticator apps generate time-based codes that are more secure against phishing and SIM-swap attacks compared to text messages and email methods. Since the codes are generated on your device and expire quickly, they can't be intercepted or stolen as easily.