Your Facebook Connection Has Expired

If you received an email saying your Facebook connection has expired, it means your Facebook integration has been disconnected and needs to be reconnected.

How to Reconnect Facebook

Follow these steps to restore your Facebook connection:

1. Click Settings in the left sidebar
2. Click Integrations from the top menu
3. Find the Facebook section and click Connect
4. In the popup window, continue as yourself and select your childcare center's Facebook page
5. Click Connect Page

[SCREENSHOT: Settings > Integrations page showing Facebook integration tile with Connect button]

[SCREENSHOT: Facebook authorization popup with page selection dropdown]

Why Facebook Connections Expire

Your Facebook connection can break for several common reasons:

• Password changes — Someone changed their Facebook password
• Natural expiration — Facebook tokens automatically expire after a period of time
• Permission changes — Someone removed app authorization or changed page permissions
• Session changes — Someone logged out of Facebook or a team member logged in from a different location

Pro Tip: If you have team members or virtual assistants managing your Facebook page, make sure they use consistent login methods to avoid disconnecting integrations.

Need Help?

If you're still having trouble reconnecting your Facebook page, reach out to our support team and we'll help you get back up and running.