Getting Started with Review Response AI

Review Response AI lets you create personalized AI personalities that automatically respond to parent reviews based on tone, sentiment, and style. This guide shows you how to set up your AI agents, assign them strategically, customize their behavior, and maintain consistency across all your family interactions.

What You'll Learn

• Access Review AI Settings
• Create or Select an AI Agent
• Set Assignment Rules
• Configure Language Detection
• Select Google Business Pages (Optional)
• Manage and Test AI Agents
• Best Practices

Step 1: Access the Review AI Settings

1. Go to Reputation Management in your Enrollio dashboard
2. Click Settings
3. Navigate to the Review AI tab

This is where you'll create and manage all your AI agents.

Step 2: Create or Select an AI Agent

1. Click Create Agent
2. Either build from scratch or use a ready-made template

Configure these settings:

• Agent Name — Use a friendly name to track performance and review quality (example: "Positive Paula" or "Professional Response Bot")
• Tone — Choose from Friendly, Professional, Empathetic, and more
• Prompt — Give your agent clear, concise instructions on how to respond

Pro Tip: Click Create Starter Agents to enable pre-built AI personalities instantly. This saves time and gives you working templates you can customize later.

Step 3: Set Assignment Rules for AI Agents

Control which AI agent responds based on the review type:

• Assign specific agents to Positive, Neutral, or Negative reviews
• Enable Round Robin Assignment to rotate different agents automatically for variety

This ensures parents receive tone-appropriate responses — warm and grateful for positive reviews, empathetic and solution-focused for concerns.

Step 4: Configure Language Detection

Enrollio AI automatically detects the review's language and responds accordingly.

Set a Fallback Language for cases where the language can't be detected. This ensures every review gets a response.

Step 5: Select Google Business Pages (Optional)

If you manage multiple locations or brands, assign specific AI agents to individual Google Business Pages.

This is helpful for childcare groups with different centers, each needing location-specific responses.

Step 6: Manage and Test AI Agents

Once your agents are set up, you can:

• Edit agents to refine their tone or instructions
• Clone successful agents to create variations
• Delete agents you no longer need
• Preview AI-generated responses before they go live
• See which agent crafted each review reply in your Reputation Management view

Always preview responses before publishing to ensure they match your center's voice.

Best Practices for Review Response AI

Match Your Brand Voice

Set clear tone and style that reflects how your center communicates with families. If you're warm and personal in tours, your review responses should be too.

Handle Sentiment Differently

Create distinct approaches for positive, neutral, and negative reviews:

• Positive: Express genuine gratitude and highlight specific details parents mentioned
• Neutral: Thank them and gently encourage more feedback or a tour
• Negative: Show empathy, take ownership, and offer to resolve offline

Keep Instructions Simple

Give your AI agents clear, specific instructions. "Thank parents warmly and mention our Director's name, Sarah" works better than lengthy paragraphs.

Personalize Where Possible

Include your center's name, location, or director's name in responses when appropriate. This makes automated replies feel genuinely personal.

Review Regularly

Preview responses regularly to ensure tone and content match your expectations. What sounds great in theory might need tweaking in practice.

Pro Tip: Start with one agent for each sentiment type (positive, neutral, negative), test them for a week, then refine or add more based on what you learn.

You're now ready to create and manage Review Response AI agents for more personalized, consistent, and efficient review responses that build trust with prospective families.