Multi-Channel Review Requests

Multi-Channel Review Requests lets you collect reviews from parents using text messages, email, and WhatsApp. By reaching families through multiple channels, you increase your chances of getting reviews and connect with parents on their preferred platform.

This feature makes it easy to send review requests, personalize your messages for each channel, and track how well your requests are performing.

Why Use Multi-Channel Review Requests?

Getting more reviews means connecting with parents where they actually check their messages. Here's how this feature helps your childcare center:

• Higher Response Rates – Reach parents on the channels they use most
• Personalized Messages – Tailor your review requests for each platform to boost engagement
• Automatic Delivery – Enrollio sends requests based on available contact info, so you don't have to think about it
• Clear Performance Data – See which channels work best and adjust your approach

How to Send Multi-Channel Review Requests

Follow these steps to send review requests through text, email, and WhatsApp:

Step 1: Open the Review Request Feature

Navigate to the Reviews section in your dashboard. Click Send Review Request to get started.

Step 2: Choose Your Channels

You'll see checkboxes for text message, email, and WhatsApp. Select the channels you want to use for this request. You can pick one, two, or all three.

Step 3: Customize Your Message

Each channel has a default message template. Edit the message to match your center's voice and make it personal. Pro tip: Keep messages short and friendly—parents are busy.

Step 4: Check Contact Information

Make sure you have the right contact details for each family:

• Text messages need a phone number
• Email requests need a valid email address
• WhatsApp requests need a WhatsApp-enabled phone number

If a parent doesn't have contact info for a selected channel, Enrollio automatically uses their available contact method instead.

Step 5: Send Your Request

Review your message and selected channels one more time. When you're ready, click Send to distribute your review request.

Tracking Your Review Requests

Enrollio tracks the performance of your review requests so you can see what's working. You'll be able to monitor:

• Sent Requests – How many requests went out through each channel
• Opened Requests – How many parents opened your message
• Clicked Requests – How many parents clicked on the review link

Use these insights to refine your approach and focus on the channels that work best for your families.

Pro Tip: If you notice one channel consistently outperforms the others, consider using that channel first for future review requests. But keep testing—different families have different preferences.

Frequently Asked Questions

Can I send review requests using multiple channels at the same time?

Yes, you can select text message, email, and WhatsApp simultaneously to maximize your reach.

How do I know which channel performed best?

The tracking dashboard shows sent, opened, and clicked requests for each channel, so you can compare performance easily.

Can I customize the message for each channel separately?

Yes, you can edit the message for each channel to match your center's tone and the platform you're using.

What happens if a parent doesn't have contact details for a selected channel?

Enrollio automatically uses their available contact method. For example, if there's no phone number on file, it will send via email or WhatsApp if those are available.

Is there a limit to how many review requests I can send?

Limits may vary based on your Enrollio plan. Check your account settings for details.

Next Steps

• Start using Multi-Channel Review Requests to connect with more families
• Monitor your request performance and adjust your strategy based on the data
• Explore automation options to streamline your review collection process